ALL Eye Doctors EVERYWHERE in the entire U.S. are now REQUIRED by federal law to give you a copy of your contact lens prescription without any additional charge and without your even asking! Ask the doctor BEFORE making an appointment for your contact lens fitting if they will provide you with trial lenses for your fitting, which they get free, and provide you with a copy of your prescription so you may purchase your new contact lenses from whomever you wish. Ask specifically for Acuvue, Ciba, Bausch & Lomb or Coopervision lenses as these are the most widely available. Keep in mind you're the customer and the doctor is there to help you! If you receive a negative or a response other than "YES" find another doctor. It's your money spend it wisely.
Millions of Americans wear glasses or contact lenses. And they have many choices in how, where, and from whom to buy their prescription eye wear: providers such as optometrists, ophthalmologists, and dispensing opticians, and sellers such as specialty shops, large wholesale stores, mail order and online retailers. When you’re considering whether to buy your eye wear from an eye care provider or another seller, chances are you’ll consider cost and convenience. The Federal Trade Commission (FTC), the nation’s consumer protection agency, enforces the Contact Lens and Eyeglass Rules, which increase the “portability” of your contact lens and eyeglass prescriptions. When you’re buying contact lenses or prescription eyeglasses, the FTC recommends that you:
Get your prescription. Your eye care provider must give you a copy of your contact lens and eyeglass prescriptions — whether or not you ask for them. You should get your eyeglass prescription at the end of your eye exam, and your contact lens prescription when your fitting is complete. Fitting contacts may involve more than one appointment.
Keep your prescription. File it with your other medical records. Keeping your prescriptions current and in a convenient place can reduce delays in getting your eye wear.
Send your prescription for contacts. You may choose to buy contacts from a seller who’s not your eye care provider. If you do, you may want to fax or send the copy of your prescription directly to the seller to expedite the process. In any case, the seller must verify your prescription with your eye care provider before filling your order. Keep in mind that all contact lenses, even those that are cosmetic — lenses meant to change the appearance of your eye rather than correct your vision — require a prescription. Fax: (877) 480-4644.
5. Do I have a valid prescription and how long is it valid?
Unless your doctor has a valid medical reason your prescription is good for one year, if noted on the prescription it can be good for two years. Prescriptions in Florida, Maryland, Minnesota, Mississippi, New Mexico, Utah and Washington by State Law are good for two years. If your prescription is valid you may order contacts. As a general guideline for two week replacement contact lenses a one year supply of lenses would be eight boxes of 6 lenses (a 6 pack); for a monthly replacement contact lens a one year supply would be four boxes of 6 lenses. Some people change lenses more frequently, if you do please feel free to order more at any time. You may also order using the prescription information on either the contact box or the individual contact lens package. This information together with the manufacturer (i.e. Ciba) and product name (i.e. Focus Monthly) is all you will need to complete your order. Prescriptions are held until verified. The verification process can take up to 24 hours and is completed using the doctor's information you provide, the more accurate and complete the information the less time it takes. If you fax a copy of your written prescription at the time of your order or we have a valid prescription on file we can place the order immediately saving the time it takes to verify the prescription. Our fax number is (877) 480-4644.
Shipping charges are calculated on a per product basis, please see our individual product pages for shipping cost.
We offer thousands of immediately available in stock contact lenses. If you fax us a copy of your prescription and order before 2:00 PM EDT using our *Express mail service we can have your contacts to you the very next day, however ALL PRESCRIPTIONS ARE VERIFIED AND CAN NOT LEGALLY SHIP UNTIL VERIFIED. The verification process can take as little as 8 BUSINESS HOURS and is completed using the doctor's information you provide; the more accurate and complete the information the less time it takes.
Due to FTC Regulations orders placed late Friday or over the weekend cannot begin the verification process until Monday and cannot be shipped until Tuesday (8 business hours after verification begins) at the earliest. Unverifiable orders will be canceled. If you fax a copy of your written prescription at the time of your order or we have a valid prescription on file we can place the order immediately saving the time it takes to verify the prescription. Our fax number is (877) 480-4644.
Standard shipping is First Class Mail (2-5 business days). We have UPS Ground, Second Day and Express shipping options available as well. *Shipping Note: If you are sending contacts Express to a location USPS or UPS considers "remote" both USPS and UPS may take two business days to deliver your Express order.
It is impossible for any company to stock every one of the millions of prescription permutations for all contact lenses manufactured; the more complicated or unusual the contact lens prescription the more likely it has to be special ordered. As a point of interest the Cooper Proclear Multifocal Toric contact lens by itself has 264,000 possible combinations! We estimate we ship 75% of our orders immediately upon verification, 75 - 90% take no longer than a week, more complicated prescriptions can take from a week to several. Delivery for Custom and Made to Order (MTO) lenses can take from one to four weeks. Weather is a factor during the winter months; if delivery services can't fly or drive orders may be delayed. Ordering immediately before a Federal holiday like Christmas, July 4th, etc. will delay orders. For non-stock contacts shipping times begin when we receive your contacts. If you ordered with Express delivery once we receive the lens it will ship to you express and you should have the order the following day, express shipping can save up to a week's time over standard ground shipping. If you give us an active email address when ordering you'll immediately receive an email order confirmation with invoice. All our invoices are emailed, please print out a copy or two if you need a receipt for your records and/or a rebate. We are an Internet company and prefer email communications, we respect your time and do our best to answer each email we receive within 24 hours.
Please Note: Due to the speed orders are processed it is impossible for us to cancel orders once placed regardless of how soon you notify us. You may return orders for 30 days, please see Question 2 for Return Policy details.
8. How do I order lenses?
To order online first find the product and select it. You'll then see drop down menus for each parameter. First select the power or SPH (ex. -2.50), next select the BC (ex. 8.6) and then select the diameter (ex. 14.2). The BC will frequently have only one or two choices; Diameter will almost always have only one choice. Finally select a quantity; select a quantity of 1 either for one lens or one box of lenses (a 6, 30 or 90 pack) depending on how your contact lenses are packaged. Add the lenses to your shopping cart and proceed through the check out steps where you will be able to input your address, payment information, choose shipping and complete your order. If you have any questions or problems at any time while ordering please email for assistance and we'll be happy to help you complete the order. Please note: If your prescription says "median" for BC (Base Curve) for 99% of lenses the median BC is 8.5, 8.6 or 8.7. If there are two choices available please DO NOT GUESS, please email for assistance.
9. What are Toric lenses and how do I order them?
Toric lenses are for people with an astigmatic eye or eyes. To order online first find the product and select it. You'll then see drop down menus for each parameter. First select a quantity, select 1 either for one lens or one box of lenses (a 6, 10, 30 or 90 pack) depending upon how they are packaged. Next select the power or SPH (ex. -2.50), next select the cylinder or CYL (ex. -1.25), then select the axis or AX (ex. 090 or 90), select the BC (ex. 8.6) finally select the diameter. The BC and Diameter will almost always have only one choice. Add the lenses to your shopping cart and proceed through the check out steps where you will be able to input your address, payment information, choose shipping and complete your order. If you have any questions or problems at any point please email for assistance and we'll be happy to help you complete your order. Please note: If your prescription says "median" for BC (Base Curve) for 99% of lenses the median BC is 8.5, 8.6 or 8.7. If there are two choices available please DO NOT GUESS, please email for assistance.
10. Do you give free samples of colored or clear contact lenses?
We cannot offer samples or trial lenses of any kind at all.
11. I'm having a hard time finding my product, which lens should I order?
Unfortunately some contact manufacturers are asked to make their lenses under several different names by the large eye care chain stores to purposely confuse customers into thinking the contacts they were prescribed are only available through that chain. It's unfortunate, but not illegal. The lens most often sold like this is the Biomedic family of lenses made by Coopervision. Biomedic lenses are sold as the private label brands Ultraflex 55, Ultraflex 7/14, Versaflex 55 Aqualens 55, Clinasoft 55uv, Flextique 55, Hydroflex 55, Hydrovue 55, Medflex 55, Neotech 55, Optiform 55, Polysoft 55, Procon 55, Proflex 55, Softmed 55, Spectrum 55 and Target 55 among others; these are all the same Biomedic 55 Six Pack. Biomedic One Day 90 Packs and Biomedic Toric 6 Packs are also sold under these same private label names as in Ultraflex One Day 90 Packs or Ultraflex Toric 6 Packs, etc. We have tried to list the names of these multi-labeled lenses in our search function, if you can't find them there please email and we'll do our best to help. If you order using these private label names we promise to send you the only the original Biomedics lenses.
12. Do you ship to countries outside the U.S.?
We accept orders shipping outside the continental U.S. including Hawaii, Puerto Rico, U.S. Virgin Islands and US territories like Guam, Palau, etc. We continue to ship to APO and FPO addresses by insured US Priority Mail only. We ship to all of Canada as well.
13. May I order my contacts by email or phone?
Certainly! To order contacts by email or phone we need the following information: prescription, name, address, phone number, quantity, credit card number, expiration date, doctor's name and phone number and how you would like your order shipped. We will email you as soon as your order is placed. For security reasons it is unwise to email your credit card number, please email for assistance.
14. My prescription says OD, OS or OU which is my right contact and which is my left contact?
OD is the right contact, OS is the left contact, OU is both contacts. Although from the manufacturers point of view there is no "left" and "right" contact; a contact is made to a particular prescription and can be used in either eye. As long as you order contacts for both eyes it doesn't matter which prescription you put in OD or OS your contacts will still fit. If your contacts do not have an OD or OS designation on your prescription your right contact is usually the one listed first. OU means your prescription is the same for both contacts you wear.
15. What forms of payment do you accept?
We accept both MasterCard and Visa credit and debit cards.
16. Are colored contacts made for people who wear bifocals or for people with astigmatism?
No.
17. Should I order a few pairs of contacts at a time to have in case I lose or damage one and how long will the contacts I order be wearable?
You'll most likely experience loss of or damage to a contact from time to time. It's always a good idea to have a backup set of contacts, especially true if you're going on vacation. Unopened contacts will keep for a set period of time and have an expiration date on the box or vial past which they shouldn't be used. Unlike other companies, including some of the big ones, all our lenses are good for at least two years and usually much longer. Ordering more than one or two lenses will also save money on postage by not having to reorder as frequently.
18. May I order colored contacts without a prescription?
No, everyone's eyes are a different size and shape so you have to get the proper lens for your eyes. Colored contacts also need to be matched to your eye, skin and hair color, if you don't try the lens first you won't be sure how it will look; colored lenses are relatively expensive and it's better to get it right then to have lenses you can't use.
19. I am contemplating using contact lenses for the first time. Can I use the new 30-day lenses (24 hours per day for 30 days)?
Only your doctor can tell you which contact is right for you, however unless you have a medical condition which prevents you from wearing this type of lens you should have no trouble. The B&L Purevision and the Ciba Focus Night and Day lenses are the only lenses currently approved for 30 day continuous wear. We carry both. Please see question 1 for more info.
20. What is astigmatism?
A visual defect in which the unequal curvature of one or more refractive surfaces of the eye, usually the cornea, which prevents light rays from focusing clearly at one point on the retina resulting in blurred vision. Contacts to correct for astigmatism are called "Toric" lenses.
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